Technical incompatibility refunds
Misaki offers a refund when a technical incompatibility prevents you from using the client and the problem cannot be resolved through reasonable troubleshooting. This includes a computer or operating-system compatibility issue that makes the client unusable.
This is the additional refund offered by Misaki. It does not create a general voluntary refund for a change of mind or a server ban. Your statutory withdrawal, non-delivery, defect, and misdescription rights still apply independently of this additional policy.
How to request a refund
- Contact support through Misaki Discord, or use the seller’s written contact in the Legal Notice once provided.
- Include your order reference, purchase date, license plan, relevant system specifications, and a description of the problem. Do not send passwords, full payment-card details, or unrelated personal files.
- For a technical-incompatibility request, cooperate with reasonable troubleshooting relevant to the issue. This process does not suspend statutory deadlines or make a statutory remedy dependent on discretionary approval.
When a refund is due, it will be made within the applicable legal deadline using the original payment method, unless another method is lawfully agreed without fees to you. A refunded license may be deactivated where the contract is terminated.
Consumer withdrawal rights
For qualifying distance purchases, consumers generally have a 14-day withdrawal right. For digital content not supplied on a tangible medium, the right is lost after supply begins only when all legal conditions are satisfied, including prior express consent to immediate supply, acknowledgment of the loss of withdrawal rights, and the required contract confirmation.
Simply browsing this website, joining Discord, accepting general terms, or starting the software does not by itself establish those conditions. Where the exception does not apply, the relevant withdrawal right remains available. Missing mandatory withdrawal information may extend the withdrawal period under applicable law.
To withdraw, send an unambiguous statement identifying your order and that you wish to withdraw. You do not need to justify a valid statutory withdrawal or complete technical troubleshooting first. You may use the following text:
I notify you that I withdraw from my contract for Misaki. Order reference: [reference]. Order date: [date]. Customer name and contact: [details]. Date of this notice: [date].
Non-delivery or defective digital content
If the client is not supplied, does not match its description, or fails to conform to the contract, mandatory remedies may apply. Depending on the circumstances, these include supply or correction without charge, a proportionate price reduction, or termination and a refund. Statutory conditions determine whether correction must first be offered or an immediate remedy is available.
These rights are not limited to PC compatibility and do not disappear merely because the software has been activated or downloaded.
Complaints
If you disagree with a decision, provide your order reference and the reason you believe a remedy is due. You remain free to contact the competent consumer authority or conciliation body, seek independent advice, or use a lawful court or payment-provider process. The seller’s full complaint contacts and applicable conciliation-body details must be supplied before sales.
Legal basis: Hungary’s 45/2014 Government Decree and 373/2021 Government Decree. This policy does not replace mandatory consumer rights.